Privacy Policy
for M-Chaja
M-Chaja (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how your data is handled when you use M-Chaja power-bank rental services, our website, mobile platforms, and related digital systems.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
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Name (where applicable)
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Phone number
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Email address
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Payment-related identifiers (processed securely via third-party providers)
b) Usage & Device Information
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Power-bank rental activity (time, location, duration)
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Device type and operating system
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QR code interactions
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App or web session data
c) Location Information
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Station location used (branch, mall, airport, etc.)
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General geographic data (non-precise)
2. How We Use Your Information
We use collected information to:
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Provide and operate M-Chaja charging services
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Process payments, deposits, and refunds
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Improve service performance and user experience
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Monitor system usage and prevent fraud
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Communicate service updates or support responses
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Comply with legal and regulatory requirements
3. Payments & Financial Data
All payments are processed through secure third-party payment providers.
M-Chaja does not store full card details, PINs, or sensitive financial credentials on its systems.
4. Advertising & Analytics
M-Chaja stations may display digital content or advertisements.
We may use aggregated and anonymized data to:
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Measure usage trends
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Improve advertising relevance
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Generate performance insights for partners
We do not sell personal data to advertisers.
5. Data Sharing
We may share limited data only with:
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Payment service providers
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Technology and infrastructure partners
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Regulatory or law enforcement authorities when required by law
All partners are required to maintain strict confidentiality and data protection standards.
6. Data Retention
We retain personal data only for as long as necessary to:
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Deliver services
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Meet legal, accounting, or regulatory obligations
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Resolve disputes and enforce agreements
7. Data Security
M-Chaja implements appropriate technical and organizational safeguards to protect your information against:
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Unauthorized access
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Loss or misuse
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Alteration or disclosure
8. Your Rights
Depending on applicable laws, you may have the right to:
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Access your personal information
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Request correction or deletion
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Object to certain data uses
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Withdraw consent where applicable
Requests can be made via the contact details below.
9. Children’s Privacy
M-Chaja services are not intended for children under the age of 18.
We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
11. Contact Us
For questions, concerns, or data requests, contact us at: info@m-chaja.com
Have Been Rented
Across Dar Es Salaam
Customer Satisfaction
Anytime, Anywhere